According to a 2014 report by AIMIA, the Digital Industry Association for Australia, enhancing customer satisfaction, increasing sales, fostering customer loyalty, and improving brand/product awareness are top priorities for 2015.
At Alinga eCommerce, a leading Brisbane agency specializing in Shopify ecommerce, we attribute our success to delivering outstanding, professional customer service to our clients.
Here are some valuable tips to transform your customer service team into a vital asset that drives sales:
Boosting Sales:
Multichannel Support:
Ensure your Brisbane Shopify eCommerce store is accessible across all support channels, delivering consistent, high-quality customer experiences. With customers empowered to switch to competitors with a tap, cross-channel presence and quality service are crucial to staying relevant.
Track Customer Interactions:
Personalize service by tracking customer interactions, offering products tailored to their preferences. This enhances the shopping experience and boosts sales.
Online Chat:
Live chats reassure customers during browsing or transactions, minimizing bounce rates. Real-time staff assistance adds credibility and enhances sales in your Shopify store.
Provide Timely Responses:
Engage online shoppers promptly to boost loyalty and sales. Quick responses are essential given customers’ short attention spans.
Offer Customer Service Email:
Cater to customers in a hurry by providing a support email for inquiries, ensuring timely responses. This fosters continued engagement and repeat sales.
Customer service is your business’s frontline, and having skilled, professional staff interacting with customers is key to driving sales.
For more insights on excellent customer service for your Shopify online business, contact Alinga eCommerce today.
