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Leverage our eCommerce expertise and help grow your sales with our Shopify support and success

PROVIDING VALUE FOR SHOPIFY ECOMMERCE SPECIALISTS 
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Our mission is to generate more sales and provide value

Unlock your e-commerce potential with our Support & Success team.

Our monthly support services for Shopify and Shopify Plus provide you with priority access to our expert Shopify Developers, skilled designers, email and SEO strategists, and more. With the help of your dedicated Support & Success Strategist, you can execute your growth goals and take your online store to new heights. Utilise your monthly hours to access our comprehensive e-commerce services, including:

Priority Support: Get the help you need, when you need it
Email Marketing Strategy & Execution with Klaviyo: Increase conversions and revenue with crafted automated flows
 Increase Conversion Rate and Average Order Value: through intelligent merchandising and proven strategies
Ongoing Shopify SEO: Boost your Google ranking with tailored plans, devs and marketing experts under the same company 
Strategy and Development: Plan for long-term success with strategic planning and a team of experienced Shopify Developers
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Over the past 15 years, Alinga has worked on Shopify plus and helped growing brands leverage the full power of Shopify's enterprise ecommerce solution.

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We will increase your Conversion Rate and Average Order Value

Our goal is to focus on the important eCommerce numbers; Conversion Rate, Average Order Value, Lifetime Value and Traffic and maximise these numbers to drive revenue for your business.
We do this through various techniques 
Intelligent Personalisation
Creating personalised shopping experiences for every customer using your store’s historical shopping data. We create tailored product personalisation and smart cart incentives. If you're a store turning over 1 million + in annual sales we have strategies that have increased client stores by over 18%

I WANT TO GROW MY STORE

Increase Your Sales Revenue
Lifting AOV with AI-powered upsells and cross-sells at key decision points—from the home page to the thank you page and beyond.  You don't always need to increase your advertising budget to achieve higher revenue. Let us show you how.



I WANT TO INCREASE MY REVENUE
Shopify Plus Script Editor
We provide Shopify Plus merchants with custom scripts to create, Gift With Purchase and dynamic checkout upsells that boost AOV and increase margins. On average, we achieved a 12% increase in sales from these techniques



INTERESTED IN SHOPIFY PLUS
Heat and mouse flow analysis
Understand what your website is doing in real-time. We configure mouse flow with heat metrics and funnels to review your traffic and user patterns and provide recommendations to increase conversions.




I WANT TO OPTIMISE MY WEBSITE
"Adrian and the Alinga team were amazing to work with. The team was extremely responsive and provided a website I'm extremely happy with.  Very happy that I've found Alinga and would highly recommend them to anyone looking to build a great website."
Nina - Phorus
Shopify Beauty store
"Finding a service provider, of any kind, is always a leap of faith. Especially when you can't afford to 'get it wrong'. As luck would have it, I found Alinga. They exceeded my expectations. They were able to nail my brief, within budget and on time."
TeaEsk
Shopify theme development
"I could not recommend any other web developer than Alinga. Adrian and his team have made our complex web development requests seem so easy and have been executed with great precision and professionalism. The amazing communication has given us the opportunity to refine and fine tune to ensure we get what we need at all times."
Tony Pope
Veneta Blinds - Support  & Success
"Adrian and his team are excellent to deal with they made the transition from Magento Shopify easy and painless could not recommend them enough."

Garreth Angel
Magento > Shopify migration
"Alinga went above and beyond to help us get our eCommence site up and running. The team is very supportive throughout the process and as a result, we are very pleased with our website."
Chantelle
Shopify Fashion Store
"We had a complex website design completed and we needed someone with deep Shopify experience to build it out. Whenever we had feedback they maintained a can-do attitude and got it done. We now work with Adrian and the team on a monthly retainer and we are very impressed with the value they continue to add. Thanks Adrian and team"
James Gillson
BOPO Women
"Adrian and his team made the process simple from start to finish and delivered a great website on time and within budget. Communication with all team members was easy and we found that they responded in a very timely manner to any questions or changes needed by us."
Bridget Mitchell
Shopify Support & Success

Alinga Partners and Shopify Integrations 

We have partnered with some of the world’s biggest brands to provide you with in-depth knowledge and skills for your business.
The average Shopify Plus merchant experiences 126% growth year-over-year. If you are looking to take your business to the next level we would love to hear from you.
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Frequently Asked Questions (FAQ)

What is a Shopify Support and Success plan and do I need one?
A Shopify Support & Success plan gives your eCommerce business ongoing, priority access to a full team of Shopify experts — including developers, designers, SEO strategists, and email marketing specialists. If your store is growing and you need consistent technical support, conversion improvements, and strategic guidance without hiring an in-house team, a monthly Shopify retainer plan like Alinga's is the most cost-effective solution.
What services are included in Alinga's monthly Shopify support retainer?
Alinga's monthly retainer covers a wide range of eCommerce services including priority Shopify development, conversion rate optimisation (CRO), average order value (AOV) strategies, Klaviyo email marketing automation, ongoing Shopify SEO, heat and mouse flow analysis, and strategic planning. Your dedicated Support & Success Strategist helps allocate your monthly hours to the services that will deliver the greatest impact for your store.
How does Alinga's Shopify support plan help improve my Google rankings?
Alinga's Shopify support plan includes ongoing SEO as a core service. Unlike working with a separate SEO agency, Alinga's developers and marketing specialists operate under the same roof — meaning technical SEO fixes like site speed, structured data, and URL optimisation are implemented alongside keyword strategy and content improvements. This integrated approach leads to faster, more sustainable Google ranking improvements for Shopify stores.
Can Alinga help increase my Shopify store's conversion rate?
Yes — improving conversion rate is one of Alinga's primary goals within their Support & Success plan. They use a combination of intelligent personalisation based on historical shopping data, AI-powered upsells and cross-sells, heat mapping and mouse flow analysis, and smart cart incentives to turn more of your existing traffic into paying customers. Stores turning over $1 million or more annually have seen conversion improvements of over 18% using these strategies.
What is the difference between Shopify support and Shopify Plus support?
Standard Shopify support covers ongoing development, design, SEO, and email marketing for Shopify stores at any level. Shopify Plus support additionally includes access to advanced features such as the Script Editor for custom checkout upsells, Gift With Purchase promotions, enterprise ERP integrations, and B2B wholesale capabilities. Alinga is a Shopify Premier Partner with over 15 years of experience supporting both Shopify and Shopify Plus merchants across Australia.
How quickly will I see results from Alinga's Shopify Support & Success plan?
Most clients begin seeing measurable improvements within the first one to three months. Alinga prioritises quick wins — such as fixing conversion bottlenecks identified through heat mapping, launching Klaviyo email automations, and implementing upsell strategies — alongside longer-term SEO and development work. The combination of fast-impact tactics and strategic planning means your store sees both immediate and compounding growth over time.
Why choose Alinga as my Shopify support agency in Australia?
Alinga is one of Australia's most experienced Shopify agencies, with over 310 clients, 2,500+ completed projects, and a 4.9 out of 5.0 client rating. As a certified Shopify Premier Partner and Klaviyo Gold Master Partner, Alinga brings enterprise-level expertise to businesses of all sizes. Their fully integrated team of Shopify developers, designers, SEO experts, and email marketers means you get consistent, coordinated support — rather than managing multiple separate agencies.
How do I get started with Alinga's Shopify Support & Success plan?
Getting started is simple — book a free consultation directly through the Alinga website. Their team will review your current Shopify store, identify the biggest growth opportunities, and recommend a monthly retainer plan tailored to your goals and budget. Whether you need development support, SEO improvements, email marketing, or a complete growth strategy, Alinga builds a plan around what your store needs most.