Running your ecommerce store is not as easy as it sounds, because it involves a great deal of effort, time and money. You also want to efficiently manage the website and sell the products and on the other hand couture, the customer needs and complaints. How can the merchant manage everything in one go?
Shopify Ping comes with an easy solution to assess the merchants in managing the activities of their ecommerce store. The app initiated by Shopify developers of Brisbane manages the customer conversation by keeping all the necessary message in one place. It links the normal messaging app with Ping so that you don’t have to go through the hassle of changing from one platform to another.
The smart feature of the app does not end here, it links all your social media accounts and targets the customers wherever they surf from. Whether it is a website, facebook messenger, or SMS all the profiles can be linked to the Ping App. The Shopify Ping kit creates a virtual employee to boost the sale as well as create awareness by way of marketing.
Apart from just marketing, the kit will help the merchants in creating Facebook ads, re-target ads and send emails to customers. This virtual assistant is quite intelligent to help you manage your customer feedback effectively. Today, you won’t find a single human being without a mobile phone, he or she carries it wherever they go and hence a mobile app is a seamless way to manage your ecommerce store while being at any place in the world.
The Kit of Shopify Ping includes natural language processing and has proclaimed to introduce revamped Kit skills API to bring more features to the automated bot in late 2018. The app surely brings ease to the merchant’s doorstep but with all the added assistance and fast response of the ecommerce store owners, the life of customer has also been made easy.
The director of Shopify, Michael Perry wants to add chat environment that can automate responses to frequently asked questions and handling shipping queries that might be a reality by the end of the year. Although the task of resolving issues can be done no better by human beings and there will be a situation where they will need to take over in case of personal assistance.
The AI integration of the app will lead to a deep analysis of the conversation, which will notify the merchants about the important aspects of the chats. For example, any conversation leading to big sales or any chat suggesting an angry customer. It now gives the customers more choices and assistance with the help of a customized setting for each entrepreneurial style and business needs.
In Brisbane ecommerce developers found the idea of Ping app very helpful as it will not only be limited to conversation manager but will also make a place for merchants wanting to automate their tasks. The ideal focus of creating the app is to save merchants time.